A New Level of Service

Integrated Call Center functionality combines our Total Customer View with Call tracking capability in an out-of-the-box solution. Now you can share customer satisfaction and support data seamlessly and immediately between staff and completely integrate time management and contact management with your phone systems.

For companies currently using a Voice Over Internet Protocol(phone calls over the Internet) system or are contemplating a VOIP system Evolution integrates easily with most major VOIP carriers on the market today. Integration with a VOIP carrier would streamline incoming call activity while providing opportunities for revenue with combined service and sales functionality at your fingertips.

Dynamic Call Center and Customer Support Solution

Imagine accepting an incoming call like this:

1. A call comes in, the phone rings.
2. Evolution CRM software uses the Caller ID function on your phone to identify who is calling
3. Evolution CRM software compares the phone number of the person calling to all phone numbers in its database
4. Evolution CRM software then immediately brings up a window in front of you an in this window you see:

• Who the person is and what company they are calling from
• The last date of communication set for that person
• The notes typed about that general account and what is expected to be communicated in this conversation
• Any other information that may be of importance
• A button asking you if you would like to take the call or let it go to voice mail.

All of this happens as you pick up the phone. Evolution is designed to be able to plug into any PBX or VOIP system.

Evolution is in the process of partnering with large firms to deliver a new breed of VOIP (Voice Over Internet Protocol - phone calls over the internet) performance to the market. Once we add Evolution's superior task and contact management CRM tool with our soon to be completely integrated VOIP / PBX Data Center Technology, you truly have a call center and support solution that can not be rivaled anywhere else in the world.

Make the most of your technology investment by deploying Evolution as a completely integrated CRM with a Voice Over Internet Protocol solution providing your business a complete software solution and a cost effective VOIP solution for your organization:

1. Place calls anywhere in the world for a fraction of normal long distance costs with minimal to no loss in sound quality
2. Allow staff to communicate internationally without incurring long distance charges
3. Easily keep track of calling times, communication lengths, staff productivity and more
4. Easily record and play back calls for training purposes
5. Create new tasks and manage events easily from simply answering the phone
6. Easily identify incoming calls as mentioned before (when the last call was and what you last spoke about) using Evolutions new "Caller ID to Database query" feature
7. Integrate every area of your business through one easy interface that can even compare your present phone bill to the calls placed directly through your advanced Call Center solution.

The Evolution VOIP solution fulfills every customer service, internal corporate communication and call center demand. Try Evolution Now to learn more about how your business can benefit with Evolution.

Evolution remembers for you:

• Dates of calls placed
• Action taken with each call
• Length of each call
• Status of every entry
• General and specific notes entered for each and every communication
• Communication type (phone, fax, email)
• Future communication dates that are set
• Customer ID numbers
• Customer phone # data and location data
• Long distance charges and more

Evolution out dates the need for your staff to keep complex notes on client calls or project details regarding contact information in a separate database or on paper. Try Evolution CRM and Call Center Management today and realize the many benefits that Evolution integrated software can bring.

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